Refund policy

Returns and Refunds Policy

We have a 7-day return policy, which means you have 7 days from the date of purchase to request a return.
Only items that are damaged upon delivery are eligible for return.

Eligibility for Returns

To be eligible for a return:

• The item must be damaged at the time of delivery.

• The return request must be made within 7 days of purchase.

• The item must be in its original packaging with proof of purchase.

Returns for any other reason, including change of mind, will not be accepted.

How to Request a Return

To initiate a return, please contact us at sales@timbermouldings.co.za with the following:

• A description of the issue

• Clear photos of the damage

• Proof of purchase

If your return is approved, we will send you:

• A return shipping label

• Instructions on how and where to send your package

Please note: Items returned without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item is damaged or if you receive the wrong item, so we can resolve the issue promptly.

Non-Returnable Items

We do not accept returns for:

• Non-damaged items

• Sale items

• Gift cards

• Custom or made-to-order products

• Items returned after 7 days of purchase

Refunds

Once we’ve received and inspected your returned item, we’ll notify you of the refund approval.
If approved, your refund will be processed to your original payment method within 10 business days.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at sales@timbermouldings.co.za.